Privacy Policy

CIPD Study Support
Operated by Ghulam Mustafa Zeb, Pakistan

Effective Date: 19 August 2026

1. Introduction

CIPD Study Support ("we", "us" or "our") is an independent educational resource platform operated by Ghulam Mustafa Zeb in Pakistan. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, purchase our products or otherwise interact with our services. Where applicable, we respect rights available under relevant data-protection legislation, including the UK or EU General Data Protection Regulation (GDPR) where its territorial requirements apply.

2. Data Controller

CIPD Study Support
Operated by: Ghulam Mustafa Zeb
Pakistan
Email: support@cipdstudysupport.com

We do not currently appoint a separate Data Protection Officer. Privacy enquiries can be directed to the email address above.

3. Information We May Collect

We may collect your name, email address, telephone or WhatsApp number where provided, billing information, order and transaction information, products purchased, customer-support communications and information submitted through website forms. We may also collect limited technical information such as IP address, browser and device information, operating system, pages visited, referring website, approximate location derived from technical information and website-usage information.

4. How We Use Personal Information

We may use information to process purchases, provide purchased products, communicate with customers, provide support, investigate delivery or payment problems, administer refunds, prevent fraud and misuse, maintain transaction records, improve our website and resources, maintain security, comply with legal/tax/accounting obligations and establish, exercise or defend legal claims.

5. Legal Bases Where GDPR Applies

Where GDPR applies, processing may rely on contract, legal obligation, legitimate interests or consent, depending on the activity. Where processing is based on consent, consent may generally be withdrawn without affecting prior lawful processing.

6. Payment Processing

Payments may be processed through third-party payment service providers made available through our website. The relevant provider may process payment and transaction information under its own terms and privacy policy. We do not ordinarily receive or store customers' complete payment-card numbers or security codes.

7. Digital Product Delivery

For downloadable products, we may provide necessary order and contact information to third-party commerce or digital-delivery providers so purchased products can be delivered and transactions administered.

8. Third-Party Providers

We may use providers for website hosting, domain/DNS management, email, payment processing, digital delivery, analytics, security, customer support and accounting or administration.

9. International Transfers

Because our website operates internationally, personal information may be processed outside Pakistan. Where GDPR applies and information is transferred outside the EEA, we will seek to use an appropriate transfer mechanism or safeguard required by applicable law.

10. Cookies

Our website may use necessary cookies and similar technologies for functionality and security. Non-essential technologies may be used where appropriate. Where consent is legally required, we will seek it through an appropriate mechanism.

11. Marketing

We may send transactional communications relating to purchases, delivery or support. Where promotional marketing requires consent, we will provide an appropriate consent mechanism and/or unsubscribe option.

12. Data Retention

We retain personal information for as long as reasonably necessary. Some records may be retained longer for tax, accounting, legal, fraud-prevention, dispute-resolution or claim-related purposes.

13. Data Security

We use reasonable technical and organisational measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed completely secure.

14. Your Rights

Where GDPR applies, individuals may have rights including access, correction, erasure in applicable circumstances, restriction, portability in applicable circumstances, objection, withdrawal of consent and certain rights concerning automated decision-making. Contact support@cipdstudysupport.com. Identity verification may be required.

15. Complaints

Please contact us first if you believe your information has been mishandled. Where GDPR applies, you may also have the right to complain to the relevant supervisory authority.

16. Children

Our website is not intentionally directed towards children below the minimum age permitted under applicable law for providing personal information without parental involvement. We do not knowingly seek unnecessary information from children.

17. Third-Party Websites

We may link to third-party websites. We do not control their content, security or privacy practices.

18. Changes

We may update this Policy when our website, services, legal obligations or processing practices change. The latest version will be published here with a revised effective date.

19. Contact

CIPD Study Support
Operated by Ghulam Mustafa Zeb
Pakistan
support@cipdstudysupport.com

Ownership & Intellectual Property